Return and Refund

At Olivia Innovations, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy outlines the steps and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

Items must be returned within 7 days of the delivery date.
The product must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

Gift cards.
Downloadable software or digital products.
Items marked as “Final Sale.”

3. Return Process

Initiate a Return: Contact our customer service team to request a return authorization.
Prepare the Item: Securely pack the item with all original components and accessories.
Shipping the Return: Ship the item to the return address provided by our team. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Refund Process

Refunds will be issued via cash.

5. Exchanges

We offer exchanges for defective or damaged items. If you wish to exchange an item, please contact us to arrange the replacement.

6. Damaged or Defective Items

If you receive a damaged or defective item:

Notify us within [5] days of receiving the product.
Provide photos of the damage or defect for verification.
We will arrange for a replacement or a full refund, including shipping costs.

7. Cancellations

Orders can be canceled if they have not yet been shipped. Contact our customer service team as soon as possible to request a cancellation.