Shipping Policy

At Olivia Innovations, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we process, ship, and deliver your purchases.

1. Order Processing

Orders are processed within [3-5] business days (excluding weekends and holidays) after receiving payment confirmation.
You will receive an order confirmation email with the details of your purchase.
A notification with tracking information will be sent once your order is shipped.

2. Shipping Methods and Costs

We offer a variety of shipping options, including standard and expedited services.
Shipping costs are calculated at checkout based on the destination, shipping method, and order weight/volume.
Free shipping may be available for orders above [120 Euros], where applicable.
We only offer cash on delivery.

3. Delivery Times

Estimated delivery times depend on your location and the selected shipping method:

Standard Shipping: [3-5 days]
Expedited Shipping: [5-7 days]
International Shipping: [10-13 days]

Please note that delivery times are estimates and not guaranteed due to potential carrier delays or unforeseen circumstances.

4. Shipping Destinations

We ship domestically and internationally to most locations.
Certain regions may have restrictions or additional fees due to customs regulations or remote locations.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
You can use this number to monitor your order’s progress through the carrier’s website.

6. International Shipping

Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.
Delivery times for international shipments may vary due to customs processing.

7. Lost or Damaged Shipments

If your shipment is lost or arrives damaged, please contact us within [5] days of the expected delivery date.
For damaged items, provide photos of the damage and the packaging for verification.
We will work with the carrier to resolve the issue and may offer a replacement or refund as appropriate.

8. Incorrect Shipping Information

Ensure that your shipping address is accurate and complete at the time of purchase.
Olivia Innovations is not responsible for delays or non-delivery due to incorrect or incomplete addresses.